Doctor Call Back Service (Monday to Friday 08.00 – 09.45)
The service ensures that everyone can see a doctor within 48 hours - usually we
offer an appointment on the same day. Many problems can be solved without the need for you to come to the surgery. Simply provide our receptionist with a contact
telephone number and a doctor will ring you back (usually within 30 minutes). Please tell the receptionist if you are not available within this time scale and they will record this for the doctor.
Routine phone calls with your usual doctor
If you have a routine query regarding an ongoing problem, you can request to speak to your usual doctor at the end of their morning surgery. Every doctor has a limited
number of phone call slots that the receptionists can use, but once these slots are full they are not permitted to add more so your call may have to wait until another day. If you think you are likely to need an appointment it may be more suitable for you to use the call-back service.
Afternoon Duty Phone Calls
If you have missed the call-back service in the morning, but have a problem that
requires medical attention before the following day, there is a duty doctor that can call you back in the afternoon. You may have to wait until the doctor has completed their visits at lunchtime before the doctor calls. The doctor will offer you an appointment time that afternoon if you need to be seen on the day.
Please be aware that the doctors request the receptionists to ask you for more information so that they can decide the best way to help you. Please be
assured that any information you share with them is completely confidential.
IF YOUR CALL IS VERY URGENT OR REQUIRES IMMEDIATE ACTION, PLEASE TELL THE RECEPTIONIST!
Except in an emergency, if you think you require a home visit from the doctor, please use the call-back service so that the doctor can ring you first to assess the urgency of the situation. Most visits are done at lunchtime so please ring as soon as possible in the morning.
Extended hours are offered between the hours of 18:30 – 21:00 on Wednesday evenings for pre-booked GP appointments. These are primarily intended for patients who have difficulty see a doctor during normal surgery opening hours.
PLEASE NOTE: Calls may be recorded for quality and training purposes.
In November 2019 we changed our Clinical System which also meant a change to our Online Services.
NHS App - if you wish you can access many online services via the NHS App which can be found here . The NHS App lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services. It doesn't give you access to as much as our own system (which allows access to your medical records) but it does allow the most commonly used things. You can get access to this without coming into the surgery, you will just need to photograph some ID for the app but it leads you through.
Whilst we are busy giving out our system details there are lots of them to get through. We also appreciate that it is difficult for people to come in and we also want to take pressure away from reception so this is a good alternative if you prefer apps to browsers and need access quickly.
Patients wishing to register for full access to our Patient Online Services for the first time will need to complete a registration form and have their identification verified at the Practice before their account can be activated.
Please be particularly aware of the ID requirements:
"Where there is any level of uncertainty surrounding “vouching” for a particular patient, Patient ID must be checked.
- The patient must attend in person with their ID
- 2 SEPARATE forms of ID are required, a photo ID and an ID linking them to their registered address.
Suitable forms of ID are one of the following:
Passport/national ID card (photo)
Driving licence (photo)
PLUS (one of the following)
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.