Elm Surgery Patient Participation Group Report

During October 2011 a decision was taken to form a virtual patient participation group. The patient participation group is made up of patients who regularly make contact with the surgery via email. Invitations to join the patient participation group were sent to a selection of patients. Patients were selected to make the patient participation group representative of a cross section of the surgeries patients e.g. by age, sex, patients with young children, patients suffering from chronic illness etc.

During October 2011 an invitation was sent to patients to join the participation group with a questionnaire designed to identify practice issues which had priority and were to be included in the practice patient survey. The questionnaire covered issues such as ease of contacting the practice, ease of contacting clinicians, the patient waiting area, cleanliness of the practice, helpfulness of staff etc. Twelve members of the patient participation group responded by completing the questionnaire.

During November 2011 a patient survey was issued to patients visiting the practice over a three week period. The survey was designed to test the views of a wider range of patients on the priorities identified by the patient participation group.

To view the survey and results as a Word document, click here

To view the survey and results as a PDF document, click here

During December 2011 the results of the practice survey and the proposed action plan were shared with the patient participation group. The patient participation group were asked to comment as appropriate on the proposed action plan and/or suggest any additional actions that the practice could take.

During January 2012 this report together with the results of the patient survey will be added to the practice website and next newsletter.